PRIVACY POLICY

  • This privacy policy for Enlightened Order, LLC ("Company," "we," "us," or "our"),

    describes how and why we might collect, store, use, and/or share ("process") your

    information when you use our services ("Services"), such as when you:

    • Hire Enlightened Order for Services outlined in our Terms of Service contract.

    • Engage with us in other related ways, including any sales, marketing, or events.

    • Visit our website at enlightenedorder.com

    Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you disagree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@enlightenedorder.com.

  • We collect personal information that you voluntarily provide us during the onboarding process and after. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

    • names

    • phone numbers

    • email addresses

    • mailing addresses

    • job titles

    • usernames

    • passwords

    • contact preferences

    • contact or authentication data

    • billing addresses

    • debit/credit card numbers

    • financial data

    • social security numbers or other government identifiers

    All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

  • We process your information to provide, improve, and administer our services, communicate with you for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

    • We may process your information to provide you with your requested service.

    • To send administrative information to you.

    • We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

  • We may need to share your personal information in the following situations:

    • CPA Firms. We will need to share documents and personal information with your CPA during tax season and/or throughout the year, depending on your business. Allowing us to collaborate freely with your CPA makes your tax process seamless and takes some of the work off your hands.

    • Financial Institutions. If we are acting on your behalf in communication with your financial institutions, we may need to share personal information in order to access or update your accounts.

    • QuickBooks & Other Accounting or Payroll Software. Information may be shared during interactions with your trusted software company. We often call on behalf of clients for a variety of reasons

  • We keep your personal information for seven years, as is the industry standard and required by law. After the seven-year mark of your final billing cycle with EO, we will have no ongoing legitimate business or legal need to process or store your personal information; we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  • We have implemented appropriate measures designed to protect the security of any personal information we retain. Enlightened Order utilizes the Google Business Plus plan with enhanced security features to store any personal information we may collect from you as a result of the services provided. The Google security team has published hundreds of academic research papers on information security. It has led the way in discovering software vulnerabilities and broadly implementing protections like data encryption and 2-step verification. Follow this link to learn more about the ways Google Workspace is protected from cyber threats & attacks.

    Despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. In the event that hackers, cybercriminals, or other unauthorized third parties defeat our security and improperly collect, access, steal, or modify your information, we are covered with a cyber liability insurance plan. It is our policy to act in accordance with our cyber security protocol at all times. Ways you can minimize threats to your cyber security:

    • Never send information to us via email or text messages.

    • Always upload your information directly to your QBO receipt snap, QBO file share, or EO client portal (shared Google Drive).

  • You may review, change, or terminate your account at any time.

    Withdrawing your consent:

    You can withdraw your consent at any time by contacting us at info@enlightenedorder.com. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

    Opting out of marketing and promotional communications:

    You can unsubscribe from our marketing and promotional communications at any time by responding “STOP” to our emails. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. If you have questions or comments about your privacy rights, you may email us at info@enlightenedorder.com.

  • Yes, we will update this notice as necessary to stay compliant with relevant laws.

    We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

  • If you have questions or comments about this notice, you may reach us by one of the following methods:

    • Email info@enlightenedorder.com

    • Call (720) 340-8066

    • Contact us by post via Enlightened Order, LLC P. O. Box 19632 Boulder, CO 80308, United States

  • Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please reach out to info@enlightenedorder.com.